Refund and Returns Policy

We understand that sometimes a piece may not be quite right, and we aim to make returns and refunds as clear and simple as possible — wherever you ordered from.

1. Return Eligibility

We accept return requests for eligible products within 7 days of delivery for orders in India, and within 14 days of delivery for international orders.

To be eligible for a return, your item must:

Be unused and unworn
Be in its original condition
Include all original packaging, tags, certificates and accessories
Not be damaged, altered or resized after delivery
Be accompanied by the invoice or proof of purchase

All returned items are inspected before a refund or exchange is approved.

2. Non-Returnable Items

The following items are not eligible for return, refund or exchange:

Custom-made or personalised jewellery, including engraved pieces
Made-to-order products
Items resized or altered at the customer’s request
Earrings and nose pins with a broken hygiene seal
Products marked as final sale
Gift cards
Items returned without original packaging
Used, worn, damaged or altered products

Because customised jewellery is made for you, we cannot accept returns on it unless the item is defective or does not match the approved order specifications.

3. Return Process

To request a return, contact us within the return period by WhatsApp (+91 99138 88825), email (caratleaf925@gmail.com) or Instagram (@caratleaf925).

Your return request should include:

Your full name
Order number
Product name
Reason for return
Clear photos or videos of the product

We review every request within 48 hours and send return instructions if it is approved. Within India we arrange a reverse pickup where available. For international orders we send the return address and customs instructions.

Please do not send any item back before your return has been approved.

4. Return Shipping

Unless an item is defective, damaged or incorrect because of an error on our part, you are responsible for the cost of return shipping.

Please use a secure, insured and trackable shipping method when returning jewellery. For international returns, mark the parcel “Returned goods — not for resale” and include a copy of the invoice so it clears customs without new duties.

Caratleaf is not responsible for items lost or damaged in return transit when they are shipped without appropriate packaging, insurance or tracking.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

Approved refunds are made to your original payment method. International orders are refunded in the currency you paid in; exchange-rate differences and your bank’s fees are outside our control.

Please note that your bank or payment provider may need extra time to show the refund in your account.

Original shipping charges, return shipping for international orders, and customs duties or import taxes you paid on delivery are not refundable, unless the return is due to our error. You may be able to reclaim import duties from your country’s customs authority.

6. Damaged Or Incorrect Items

If you receive an item that is:

Damaged during delivery
Defective
Incorrect
Different from the product you ordered

Please contact us within 48 hours of delivery.

To help us review your request, we may ask for clear photos or videos of:

The product
The packaging
Any visible damage
The product label or packaging details

An unboxing video helps us resolve claims quickly. Once we confirm the issue, we will offer a replacement, repair, exchange or full refund, including shipping costs.

7. Exchanges

Subject to availability and eligibility, we offer one exchange per order for a different size or design of equal or higher value; you pay any price difference.

If the replacement you want is unavailable, we may offer an alternative product, store credit or a refund.

Custom, personalised and made-to-order items cannot be exchanged unless there is a manufacturing defect or an order error.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders can be cancelled before they are shipped or enter production, with a full refund.

Once a made-to-order, personalised or customised item has entered production, it can no longer be cancelled.

9. Return Inspection

All returned products are carefully inspected on arrival.

We may refuse a return, exchange or refund if the returned product:

Does not meet the eligibility requirements
Shows signs of use or wear
Is returned damaged due to customer handling
Is missing original components or packaging
Has been modified after delivery

If a return is not approved, we will send the product back to you at your expense.

10. Refund Processing Time

Once your refund is approved, we initiate it within 5–7 working days.

The time it takes for the refund to appear in your account depends on your payment provider, bank or card issuer, and may be longer for international cards and PayPal.

11. Contact Us

Need Help With A Return?

If you have any questions about a return, refund, exchange or cancellation, please contact us.

Caratleaf 925

Email: caratleaf925@gmail.com
Phone: +91 99138 88825
Order Reference: Please include your order number in your message.

We’re here to help and will do our best to resolve your concern as quickly as possible.