Privacy Policy

This Privacy Policy explains how Caratleaf collects, uses, stores and protects your information when you visit our website, make a purchase or communicate with us — in India or anywhere in the world.

1. Information We Collect

We may collect information that you provide directly to us, including:

Name
Email address
Phone or WhatsApp number
Billing and shipping address, including country
Order and transaction details
Product preferences, ring sizes and custom design details
Messages, enquiries and other communications you send us by email, WhatsApp, Instagram or our contact form

We may also automatically collect certain information when you visit our website, such as your device information, browser type, IP address, approximate location (used to show prices in your currency) and website activity.

2. How We Use Your Information

We may use your information to:

Process and manage your orders
Deliver products within India and internationally, including preparing customs documents
Communicate with you about your order or enquiry
Provide customer support, returns and exchanges
Process custom or personalised jewellery requests
Show prices in your local currency
Improve our website, products and services
Send updates, offers or promotional messages only where you have agreed to receive them
Prevent fraud and keep our website secure
Comply with applicable legal, tax and accounting obligations

3. Payments

Payments are processed through secure third-party payment providers such as [payment gateway, e.g. Razorpay] and PayPal. Caratleaf does not store your complete card, UPI or bank details on our website.

Payment providers collect and process your payment information under their own privacy policies. We recommend reviewing the privacy policy of the relevant payment provider.

4. Cookies And Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

Remember your preferences, including currency
Keep your shopping bag working
Understand website traffic and performance
Improve website functionality
Deliver a more personalised browsing experience

Essential cookies are always on. Analytics and marketing cookies [e.g. Google Analytics, Meta Pixel] are used only with your consent, which you can change at any time through the cookie banner or your browser settings. Disabling some cookies may affect how the website works.

5. How We Share Your Information

We do not sell your personal information.

We share information only with trusted service providers when necessary to run our business, including:

Payment processing providers
Shipping and courier partners, and customs authorities for international orders
Website hosting providers
Technology and security service providers
Analytics and marketing service providers
Professional advisers and legal authorities where required by law

These providers may only access the information they need to perform their services or comply with legal requirements.

International transfers: Caratleaf is based in India, so your information is processed in India and may be processed by service providers in other countries. Where the law requires it, we use appropriate safeguards for these transfers.

6. Third-Party Services And Links

Our website may contain links to third-party websites, social media platforms such as Instagram, or messaging services such as WhatsApp.

Caratleaf is not responsible for the privacy practices, content or security of external websites and services. We encourage you to review their privacy policies.

7. How We Protect Your Information

We take reasonable technical and organisational measures, including SSL encryption and restricted access, to protect your personal information against unauthorised access, misuse, loss or disclosure.

No method of transmitting or storing information online is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as necessary to:

Process and fulfil your orders
Provide customer support, returns and warranty service
Meet legal, tax and accounting requirements
Resolve disputes
Maintain business records

When your information is no longer required, we securely delete or anonymise it.

9. Your Choices and Rights

Depending on where you live, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information, subject to legal requirements
Withdraw consent and opt out of promotional communications at any time
Manage cookies through our cookie banner or your browser settings

If you are in the European Union or United Kingdom, you also have the right to data portability, to restrict or object to processing, and to complain to your local data protection authority. We process your data to fulfil your orders (contract), to meet tax and legal duties (legal obligation), and for marketing and analytics with your consent or for our legitimate interests.

To exercise these rights, contact us using the details in Section 12.

10. Children's Privacy

Our website and services are intended for adults who are legally able to make purchases. We do not knowingly collect personal information from children without appropriate consent where such consent is required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

Questions About Your Privacy?

If you have any questions, concerns or requests about this Privacy Policy or how we handle your personal information, please contact us.

Caratleaf 925

Email: caratleaf925@gmail.com
Phone: +91 99138 88825
Address: Surat, Gujarat, India

We will respond to your request as soon as possible and within the time required by law.